Nincompoopery--terrible customer service, idiotic business processes, and soul-crushing management practices--surrounds all of us. We lose time, patience, and profits as stuck-in-the-past organizations actively prevent us (and our customers) from getting the value we (and they) deserve.
Barcode | Title of Copy | Location | Status | |
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0000034424 | Nincompoopery : why your customers hate you, and how to fix it | HO | On Shelf | Login |
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